Privacy Policy

Personal Information We Collect

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We collect the following types of personal information:

• Contact details including name, email address, phone number, and shipping address
• Payment and transaction information (note: we do not store full payment card details)
• Order history and order information
• Custom sizing and measurement information you choose to provide
• Communications you send to us, including customer service inquiries
• Device and usage information such as your IP address, browser type, operating system, referring URLs, and pages visited

Sources of Personal Information

We collect personal information directly from you when you:

• Place an order or create an account
• Fill in forms on our website
• Correspond with us by phone, email, WhatsApp, or otherwise
• Subscribe to our newsletter or marketing communications
• Participate in promotions, surveys, or feedback

We may also receive information from third parties, such as payment providers, courier services, analytics providers, and social media platforms where you interact with us.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including shipping, delivery, and customer support
• To communicate with you about your orders, account, or inquiries
• To send marketing and promotional communications (with your consent where required)
• To improve our website, products, and services
• To detect, prevent, and address fraud, security issues, and technical issues
• To comply with legal obligations and enforce our terms

Marketing Communications

With your consent, we may send you marketing emails about new products, offers, and other updates. You can opt out of these communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Opting out of marketing will not affect non-marketing communications, such as order confirmations, shipping updates, or responses to your inquiries.

Security and Fraud Prevention

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may use your information to detect and prevent fraudulent activity, protect the safety of our customers and the public, and enforce our terms of service.

Disclosure of Your Information

We may share your personal information with the following categories of third parties:

• Service providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfilment, shipping, delivery, email delivery, analytics, and marketing.
• Courier and logistics providers: We share your name, phone number, and delivery address with courier services to deliver your orders.
• Payment providers: Payment information is processed by our payment providers in accordance with their privacy policies. We do not store full payment card details on our servers.
• Legal requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

We do not sell your personal information to third parties.

Third-Party Websites

Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of every site you visit.

Children’s Data

Our services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take steps to delete it.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Object to or restrict the processing of your personal information
• Withdraw consent at any time where we rely on consent to process your information
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

International Transfers

Your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sylk
Karachi, Pakistan
Email: contact@sylkofficial.com
Phone / WhatsApp: 03243376961